Your agent at your fingertips! LALUX easyAPP & easyAPP Home
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easyAPP

Your agent at your fingertips!

LALUX easyAPP is now both a mobile application (iOS, Android) and an online customer area, accessible via computer and tablet, without downloading an app.

easyAPP, the mobile app and easyAPP Home, the LALUX Group's customer area, aim to simplify your insurance administration: view all your non-life, liability, life and health insurance contracts in one place, whenever and wherever you want.

Take advantage of a wide range of digital services such as health cost refunds, claims, personal data modifications or requests for documents such as tax certificates and attestations, while maintaining a privileged contact with your agent

Advantages

24-hour availability

Enjoy quick and easy access to a multitude of insurance services, available from home or from anywhere in the world, 24 hours a day.

Quick assistance

Get fast and efficient help in case of emergency by calling the various LALUX Group assistance services directly via your easyAPP: Home Assistance, Top Assistance or DKV Luxembourg medical assistance.

Refund of medical expenses

Benefit from the expertise of the DKV Luxembourg health specialists in your easyAPP: request refund of your medical expenses, submit dental estimates or request coverage for your hospitalisation.

Submitting a claim

Submit claims for your home or car (with and without third parties) remotely by attaching photos of the damage. Consult the details of the claims and follow their progress in real time.

Centralising of all your important documents

Consult your tax certificates and insurance documents such as General and Special Terms and Conditions directly in your easyAPP, or request your insurance certificates in just a few clicks.

Contacting your agent

Benefit from an additional communication channel with your LALUX and/or DKV agent: contact them by e-mail or phone, geolocate the agency or make an appointment directly.

Add a non-subscribed guarantee

Users can add one of the non-subscribed guarantees to an insurance contract in 2 clicks and thus optimise their coverage. (New in easyAPP Home)

Complete a claim

Users can share documents (photos, estimates, minutes, etc.) with LALUX quickly and securely, even after reporting a claim. (New in easyAPP Home)

Follow-up and payment of invoices

In addition to monitoring invoices with the LALUX Group, users can also settle open invoices with a few clicks. (New in easyAPP Home)

Order your prefilled accident report

It is now possible to order a pre-filled accident report with the policyholder's personal details for any insured vehicle via easyAPP. (New in easyAPP Home)

Consult the FAQ about LALUX easyAPP, the mobile app of the LALUX Group and find out how to create your own account, how to navigate, what information can be consulted, which features will be integrated in the future, etc.

FAQ LALUX easyAPP

A question about the mobile application LALUX easyAPP?

Read the FAQ about easyAPP Home, the new LALUX Group customer area, and find out how to create your account, how to navigate, what information you can access and what features it provides.

FAQ easyAPP Home

A question concerning the customer area easyAPP Home ?

Who is the easyAPP for?

LALUX easyAPP is a practical digital tool in the form of a mobile application (iOS and Android) aimed at all existing private customers of the LALUX Group. It allows them to view the following types of cover:

  1. Damage insurance (car, home, personal items, etc.)
  2. Civil liability insurance (family liability, legal protection, professional liability)
  3. Accident insurance (indemnity or lump-sum formulas)
  4. Travel insurance (annual or one-off packages, assistance services)
  5. Health insurance with DKV Luxembourg (complementary, comprehensive, travel health)
  6. Life insurance (pension, provident, investment, outstanding balance)

Why easyAPP Home ?

easyAPP Home is the new online customer area of the LALUX Group, replacing lalux for you. Based on the easyAPP concept, this customer area has been optimised for use on a desktop computer, in the office or at home. 

Compared to lalux for you, the 3 main advantages are :

  1. You no longer need a login ID and you are autonomous in the registration process (no need to wait for a letter from LALUX)
  2. Once you have registered, you can use the same account (and the same login details) to log in to your easyAPP mobile application and your easyAPP Home customer area 
  3. You can view all your insurance policies in one place: non-life and liability insurances, life and health insurances (DKV)

Access to easyAPP Home via a secure website at https://easyAPPHome.lalux.lu  - no need to download an application.
Thanks to the responsive design, it is also possible to access the website via a smartphone.

Login

How to be able to use easyAPP ?

...in your easyAPP and on easyAPP Home

As soon as you have downloaded the easyAPP mobile application from the App Store or Google Play or when you are on the easyAPP Home login page for the first time, you must sign up (create your account or register) so that LALUX can identify you as a customer. 

It is important to know that neither easyAPP nor easyAPP Home are linked to your lalux for you account! Your lalux for you login ID or password cannot be used to log in. Every customer must go through the registration process. 

Here are the different steps of the sign up procedure:

  1. Enter a valid e-mail address
  2. Enter your LALUX customer number, DKV customer number or DKV insurance number
  3. Check/enter your mobile/smartphone number
  4. Create a personalised password

Advantage easyAPP (mobile app) : in order to optimise your user experience, we advise you to activate the biometric settings (Face ID or Touch ID - this will simplify access to your easyAPP) and push notifications (you will only be informed about your insurance contracts: status and progress of your claims and requests for refund, creation of new documents, modification of your personal data, etc.).