Info & Tools / FAQ / Why do I need to communicate my mobile phone number in order to connect to lalux for you?

Why do I need to communicate my mobile phone number in order to connect to lalux for you?

Your mobile phone number is a part of the connection procedure. That’s why the indication of a valid mobile phone number is mandatory. By sending a single-use safety code (OTP - One Time Password) on your mobile phone before every connection, your personal customer area stays secured at the most. This code consists of 6 figures and is valid for 90 seconds.

If you changed or have to change your mobile phone number, do not forget to update your connection data as well. You have to go to the lalux for you connection window, click 'Edit my connection details' and specify your new mobile phone number.