Info & Tools / FAQ / What should I do if my login ID/password combination is not working?

What should I do if my login ID/password combination is not working?

Your login ID and your password are case-sensitive. Capital letters, small letters, spaces, etc. must be thus correctly used so that the connection works.

First of all please verify that you used the right login ID. If you lost it you can ask for it again by completing the 'login ID request' form.
If you do not remember your password, you can choose a new one online, by following the link 'Edit my connection details' on the front page of your customer area.

However, if you do still not manage to connect to lalux for you, please refer to the hotline: (+352 ) 4761 - 6147 and your interlocutor will guide you through the next steps.