Since 1920, LALUX has been putting proximity, trust and service quality at the heart of its customer relationships. Our ambition remains the same today: to offer you first-class service and to make your satisfaction our top priority.
Our teams are always ready to listen to your needs and do their utmost every day to provide you with caring, prompt, and professional service. A requirement shared by the entire LALUX Group — LALUX Assurances, LALUX-Vie, APROBAT and DKV Luxembourg — to build a lasting relationship based on trust.
A reliable, human and effective partner
Key strengths according to LALUX customers:
- Proven expertise and agents who listen to your needs: competent and approachable agents who take a personalised, people-centred approach in order to meet your expectations.
- Insurance that stays by your side in all circumstances: reliable and constant support, guaranteeing a reassuring presence when you need it most.
- A smooth, simple and intuitive customer experience: simplified procedures and user-friendly tools to facilitate your everyday interactions with LALUX.
- Thorough follow-up and effective claim management: fast and transparent processing that ensures a practical resolution of your claims.
The main qualities of claim management
The strengths of our compensation procedures according to LALUX customers:
- Transparent follow-up of case progress, accessible in real time through the easyAPP mobile application or the easyAPP Home customer area.
- Assistance, follow-up and advice from your agent: a dedicated contact person who will guide you through the entire procedure.
- Friendliness of your claim manager: polite and empathetic interactions for smooth support.
- Organisation of repairs or an alternative solution: prompt approval of coverage by the claim manager to minimise any financial burden on you.
- General speed of claims processing.
