Your agent at your fingertips! LALUX easyAPP
Discover more...

easyAPP

Your agent at your fingertips!

The new easyAPP from LALUX is designed to simplify the management of your insurance: view all your damage, liability, life and health insurance contracts in one place.

Benefit from a range of digital services such as health claims, claims declarations, changes to your personal data or requests for documents such as tax certificates and other certificates, while maintaining a privileged contact with your agent.

Advantages

24-hour availability

Enjoy quick and easy access to a multitude of insurance services, available from home or from anywhere in the world, 24 hours a day.

Quick assistance

Get fast and efficient help in an emergency by calling the various LALUX Group assistance services directly via your easyAPP: Home Assistance, Top Assistance or DKV Luxembourg medical assistance.

Refund of medical expenses

Benefit from the expertise of the DKV Luxembourg health specialists in your easyAPP: request refund of your medical expenses, submit dental estimates or request coverage for your hospitalisation.

Submitting a claim

Submit claims for your home or car (with and without third parties) remotely by attaching photos of the damage. Consult the details of the claims and follow their progress in real time.

Centralising of all your important documents

Consult your tax certificates and insurance documents such as General Terms and Conditions or Special Terms and Conditions directly in your easyAPP or request your insurance certificates in just a few clicks.

Contacting your agent

Benefit from an additional communication channel with your LALUX and/or DKV agent: contact them by e-mail or phone, geolocate the agency or make an appointment directly.

Consult the FAQs about the new LALUX Group mobile application and find out how to create your own account, how to navigate, what information can be consulted, which features will be integrated in the future, etc.

A question about LALUX easyAPP?

Discover the FAQs

Who is the easyAPP for?

LALUX easyAPP is a practical digital tool in the form of a mobile application (iOS and Android) aimed at all existing private customers of the LALUX Group. It allows them to view the following types of cover:

  1. Damage insurance (car, home, personal items, etc.)
  2. Civil liability insurance (family liability, legal protection, professional liability)
  3. Accident insurance (indemnity or lump-sum formulas)
  4. Travel insurance (annual or one-off packages, assistance services)
  5. Health insurance with DKV Luxembourg (complementary, comprehensive, travel health)
  6. Life insurance (pension, provident, investment, outstanding balance)

How to be able to use easyAPP ?

After downloading the easyAPP in the App Store or on Google Play, you will have to sign up, i.e. “create an account” so that the LALUX Group can identify you as a customer.

Important to know : easyAPP is not linked to your lalux for you account! Your customer area access credentials (username, password) cannot be used to log into easyAPP. Therefore, each customer must go through the sign up procedure (on the opening screen, at the top right of the screen click on 'Sign up').

Here are the different steps of the sign up procedure:

  1. Enter a valid e-mail address
  2. Enter your LALUX customer number, DKV customer number or DKV insurance number
  3. Check/enter your mobile/smartphone number
  4. Create a personalised password

In order to optimise your user experience, we advise you to activate the biometric settings (Face ID or Touch ID - this will simplify access to your easyAPP) and push notifications (you will only be informed about your insurance contracts: status and progress of your claims and requests for refund, creation of new documents, modification of your personal data, etc.).