How to be able to use easyAPP ?
After downloading the easyAPP in the App Store or on Google Play, you will have to sign up, i.e. “create an account” so that the LALUX Group can identify you as a customer.
Important to know : easyAPP is not linked to your lalux for you account! Your customer area access credentials (username, password) cannot be used to log into easyAPP. Therefore, each customer must go through the sign up procedure (on the opening screen, at the top right of the screen click on 'Sign up').
Here are the different steps of the sign up procedure:
- Enter a valid e-mail address
- Enter your LALUX customer number, DKV customer number or DKV insurance number
- Check/enter your mobile/smartphone number
- Create a personalised password
In order to optimise your user experience, we advise you to activate the biometric settings (Face ID or Touch ID - this will simplify access to your easyAPP) and push notifications (you will only be informed about your insurance contracts: status and progress of your claims and requests for refund, creation of new documents, modification of your personal data, etc.).