Info & Tools / FAQ / What do I do if I can't/can no longer connect?

What do I do if I can't/can no longer connect?

You must use the details you provided when you registered/created your account.
Your password is case sensitive. You must therefore use upper and lower case letters, spaces, etc. correctly for the login to work.

You can change your password during the login process or at any time within easyAPP (in the 'Settings/My Account' section).
If you need to change your login e-mail, please contact our easyAPP support team on (+352) 4761 - 6147 and they will guide you through the next steps.

If you encounter error messages or technical problems (maintenance work, function not available), it is often sufficient to wait a few hours and try again later.

However, if you are still unable to log in, please contact easyAPP support on (+352) 4761 - 6147.