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Info & Tools/FAQ

FAQ

Car insurances
Home insurances
easyAPP
easyAPP Home

Car insurances

Insure your car

  • I’ve just bought my first car and want to insure it. What will be my ‘Bonus-Malus’ degree?
  • After I collided with another car, ‘LALUX had to pay a substantial amount of compensation. What will be the effect of this claim on my next premium?
  • My insurer recommends a ‘Casco’ policy for my new car. Is this compulsory?
  • My Car insurance policy includes a Driver Cover. Is this necessary?
  • What is the observation period in Car insurance?
  • I have put a dent in my car which has been compensated by my Casco insurance. What effect will this have on my BONUS?
  • Exactly what kind of car is a category B car?
  • I want ‘All Risks’ insurance for my new car and I have to declare its replacement value. How do I calculate this replacement value?

In the event of a claim

  • Can I select a garage to repair my vehicle?
  • Can the assessor contact me personally to make an appointment to see my car?
  • The accident was not my fault, and since I did not take a rental car, am I still entitled to compensation?
  • I am insured with you and my car has CASCO coverage. Do I have the right to a replacement car while mine is being repaired and if YES, for how long?
  • I’ve just had an accident in my car; my agent is on leave at the moment, what are the procedures I have to follow?
  • What is an accident report?
  • What happens if neither of the drivers has an accident report?
  • Who compensates the victim of a traffic accident if the driver responsible cannot be required to pay?

Home insurances

Insure your home

  • Is House insurance compulsory?
  • My children study abroad. Do they each have to take out a Private Life Civil Liability policy separately?
  • My skills have renovated an old house and have benefited from free insurance during the period of work. Is this true?
  • I have just bought a house. Am I obliged to take on the insurance of the owner who sold it to me?
  • My agent has asked me to take photographs of all my valuables. Do I have to send them to the insurance company?
  • What are the main risks covered by House insurance?
  • I have a common law union with my partner. Is she covered by mu House insurance?
  • What are valuable items called and how are they insured?
  • What is Private Life Civil Liability?

In the event of a claim

  • After a break in, a large number of stolen items are recovered. Do I need to inform my insurer of this?
  • After a violent storm, my dishwasher no longer works due to a short circuit. This loss is covered under the heading ‘Electrical damage’. Will my insurance premium increase at the next renewal date?
  • My house has been broken into. What should I do?
  • A water leak has caused considerable damage to the ceiling of my living room. Can I carry out the repairs myself?
  • I have opted for the ‘Home-Assistance’ service. I arrive home late in the evening and notice that the central heating is broken. What do I do?

LALUX easyAPP

Functioning

  • What is the “LALUX easyAPP”?
  • What features does the LALUX easyAPP offer?
  • How long is my easyAPP account valid for?
  • Will my personal details be kept confidential when I register with LALUX easyAPP?
  • What are the main advantages and benefits of using the LALUX easyAPP?
  • To what extent will my agent or insurance company be informed of changes made in my easyAPP?
  • Will the LALUX easyAPP replace my agent in the long term?
  • What is my customer number and password and where can I find them?

Connection problems

  • Who do I contact for enquiries about LALUX easyAPP?
  • How do I use the LALUX easyAPP?
  • How do I log in to the LALUX easyAPP?
  • What is my customer number and password and where can I find them?
  • What if I can’t/am no longer able to log in?

easyAPP Home

Functioning

  • What are the steps for the initial connection?
  • Why do I need my mobile phone number to connect to easyAPP Home?
  • Will my personal details I give when I register for the customer area remain confidential?
  • How do I log in to my easyAPP Home customer area?
  • What is easyAPP Home?
  • What can I do in my easyAPP Home customer area?
  • Who should I contact for queries about my customer area?
  • How long is my easyAPP Home account valid?
  • What insurance policies are displayed on easyAPP Home?
  • Why are some of my contracts not displayed in my easyAPP Home customer area?
  • How do I download or view my documents?
  • What are the main advantages and benefits of using easyAPP Home, the customer area of LALUX Assurances?
  • To what extent is my agent or insurance company aware of changes in easyAPP Home?
  • How can I change my data if it is not displaying correctly?
  • Will the easyAPP Home customer area replace my agent in the long term?

Connection problems

  • How do I use easyAPP Home?
  • Que faire si j'ai oublié mon mot de passe?
  • What do I do if I have forgotten my password?
  • Are there any special technical requirements for connecting to easyAPP Home?
  • What is my customer number and password and where can I find them?

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