Assistance and vehicle breakdown service - Top Assistance
Your breakdown and towing solution
LALUX offers you a towing and repatriation service based on the Civil Liability Auto guarantee already starting with the Security formula.
In what circumstances should you call Top Assistance?
- A vehicle breakdown, even at home
- A flat battery including electric vehicles
- Fuel error (petrol/diesel mixed up)
- Lost keys or keys left inside the vehicle
- A punctured or damaged tyre
- An accident that renders the vehicle unusable
- An attempted theft or theft of vehicle
- An immobilised vehicle abroad (depending on the zone)
- A broken-down trailer or caravan
| In Luxembourg (including at home and within a 50 km radius of the borders): | Abroad (>50 km from the borders): | ||
| Towing: | to the garage of your choice | to the nearest garage or repatriation to Luxembourg if the repairs exceed 5 days | |
| Assistance to passengers: | if the repairs exceed 2 hours, immediate repatriation of any uninjured passengers to the address of their choice | If the repairs exceed 24 hours: Immediate return of the passengers; OR hotel accommodation (for up to 5 days); OR continuation | If immobilisation > 5 days or in the event of theft: Return of passengers and replacement vehicle |
| Replacement vehicle: | 5 days in the event of immobilisation; 30 days in the event of theft | 5 days in the event of immobilisation; 30 days in the event of theft | |
| Transmission of urgent messages: | Yes | also covered |
How does Top Assistance work?
In the event of a breakdown or incident, call the Top Assistance number available in the easyAPP (SOS Section). Once you have been identified and a quick assessment of the situation has been made, a breakdown service will be sent out as quickly as possible, where necessary. If the vehicle can’t be repaired at the roadside, it will be towed to a garage of your choice.
Depending on the type of incident, a replacement vehicle may be provided to you: for up to 5 days in the event of a breakdown or accident, and for up to 30 days in the event of theft.
If you have incurred hotel or taxi costs, you can upload your receipts in the easyAPP to request reimbursement.
Access easyAPP