New IDD directive
IDD: some additional signatures but also, the guarantee of a comprehensive and personalised advice!
The new European directive on the distribution of insurances (IDD) comes into effect on this 01.10.2018. To strengthen the protection of the consumers, it imposes a series of new measures to all the insurance companies.
For LALUX, offering security and protection to our customers was always our main objective. Nevertheless, we took advantage of this new directive to set up a series of concrete actions to offer you the best possible accompaniment.
- Thematic formations are proposed from now on on a regular basis to all our agents and employees in customer contact.
- The new standardised information documents non-life products (IPID), introduced by the directive, were completed in a transparent way in order to allow each customer to compare guarantees and covers proposed by LALUX with those of our competitors (find them in the section: useful info/downloads)
- Finally, we endowed our agents a series of precise advice tools, allowing them to identify all needs and requirements, together with you, and to offer covers adapted to your expectations.
The binding character of the directive imposes us however to record all the advice offered by our agents. That is why you will need to sign some additional documents during the subscription or modification of a contract with your insurer, whatever it is.
Convinced that our agents will take advantage of these new exchanges to refine their advice towards you. We thank you for your understanding regarding these additional formalities which are imperative upon all the European insurers.