Suggestions and complaints

LALUX Insurances is conscious that nowadays customers do have very high expectations when it comes to service quality. That is why we are continuously working on the quality of our services and have an open ear for your personal opinion and suggestions.

If you would like to share with us improvement ideas or if you are personally unhappy with the service quality offered by the LALUX Insurances company or one of its local experts, please send an email to the following address: reclamations@lalux.lu or fill in the form:

 

 

Please refer to our "Complaint management policy" for any further information about the handling of your complaint.