Settling in a new country can be an exciting adventure... But also a real challenge when an unexpected mishap occurs at home. As an expatriate in Luxembourg, you may not have built up your “address book” of trusted professionals yet: plumber, locksmith, heating engineer, electrician etc. So what do you do when your key breaks in the lock at midnight, you notice a leak on a Sunday or your household appliances stop working in the middle of the working week?
It’s precisely in these situations that the Home Assistance guarantee from easyPROTECT Home, which is available24/7, specifically through the “SOS” function on the LALUX easyAPP, is a real lifesaver.
Why is home assistance so important?
When a small accident happens at home or if something suddenly breaks down, time is precious. An established resident can simply call their usual tradesperson. But when you haven't built up a network of good contacts yet, finding a professional who is reliable and available can quickly become a mission impossible.
With Home Assistance, you only have one number to call at any time of the day or night and everything is taken care of: the organisation, intervention and even, if necessary, a contribution to the replacement parts.
Everyday situations that become (more easily) manageable:
You’ve broken your key in the lock and can’t get into your house
Your boiler breaks down in the middle of winter
Your toilet becomes blocked when you’re expecting guests.
Your washing machine springs a leak
Your refrigerator suddenly stops working
The garage door gets stuck
Or even when a wasp’s nest has invaded your patio
In any of these cases, simply call and LALUX will arrange for a qualified tradesperson to come and help. It’s simple, quick and without any additional stress.
Valuable support after an incident
Home Assistance isn't limited to small emergencies. If a more serious incident makes your home uninhabitable, LALUX will also support you with:
Reimbursement of your mortgage (up to 12 months and €20,000 max.)
Organising temporary security for the residence in which the incident has happened
Alternative emergency accommodation for you and your loved ones
Arranging care for your children, any dependent adults and even your pets
Immediate securing of the house by fencing it off, closing it up temporarily, etc.
Useful information, always within arm’s reach
As an expatriate, it isn’t always easy to know who to call when you need medical or practical assistance. Through Home Assistance, you can also get reliable information on:
Hospitals and doctors on call
Pharmacies that are open at night or at the weekend
Qualified professional tradespeople that you can be put in contact with quickly
A “don’t worry, BE HAPPY” service for residents and expatriates!
Dealing with an unexpected incident at home can sometimes be complicated, especially when it involves finding a trusted professional urgently. With Home Assistance, this worry disappears. You will benefit from a network of specialists that have been rigorously selected and are coordinated by LALUX: there’s no need for you to look for a reliable service provider when something breaks down or in the event of another incident.
Home Assistance from easyPROTECT Habitation
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